Welcome

Code of Conduct:

 

1.1 During a sitting with the client, the appointed reader is not obligated to answer any questions surrounding the topics of; Health, Legal matters, Monetary matters, predictions, pregnancies, death and/or love life issues. 

 

1.2 The appointed reader will have the right to terminate any booked reading, at any stage of the appointment shall they feel uncomfortable and unsettled for themselves or their client. Shall this arise the reader does not need to refund the sitting; this will be down to the readers discretion. 

 

1.3 Rude or aggressive behaviour will not be accepted or tolerated. Shall a reader experience this, the reader will have the right to terminate/cancel the sitting with NO refund given. 

 

1.4 Shall the appointed reader feel that the client’s wellbeing is not suited for a reading and/or feel the client is best directed to an alternative means of help such as a doctor or qualified therapist, the reader will have the right to terminate the sitting and advice of this. Refunds will be given UNDER the readers discretion. 

 

1.5 Upon booking a session, the client is aware that readers are not qualified therapists. 

 

1.6 Guidance is a tool allowed to be given in the sitting. The client is aware that this is not a predication and that they have every sense of control and free will to move as they wish after their sitting. 

 

1.7 The appointed reader will keep their sittings confidential unless they feel worried for their client’s safety and or mental health. Shall this issue arise the reader will have access to share the sitting details and their concerns with CEO and owner, Casey Mackey where Casey will ensure the sensitive issue is dealt with one to one with the client concerned. 

 

1.8 Any video or audio recordings are to be asked from both client and reader before actioned. Recordings and audio will be kept confidential unless the code of conduct 1.7 arises. 

 

1.9 Sittings are to be held with the appointed reader and client booked ONLY. Any audience that wishes to watch can be asked to leave the room whilst the sitting commences. 

 

1.10 Shall the appointed reader struggle to make a connection with the client booked via Zoom, the reader will wait no longer then 10 minutes before cancelling the session. Refund will be under the readers discretion. 

 

1.11 Shall the appointed reader be unable to connect to their client in a reading format, such as connecting the client to their loved ones in spirit or gain guidance for the client, the reader will have the power to terminate the sitting with a full refund made to the client.

 

1.12 Any studies taken under PMCM (Psychic Medium Casey Mackey) is for mind, body, and spiritual development ONLY. Any course tutor will have the right to terminate any studies and advise of other means of help such as a doctor or qualified therapist shall the tutor feel this is the best course of action for the student.

 

1.13 Readers will allow for space in the sittings for clients to calm and comfort themselves whenever a sensitive issue has been brought up in the sitting.

 

1.14 Any bookings made for a one to one sitting within LESS then 6 months of one another will allow the reader and CEO power to either cancel and refund the sitting OR move the sitting to another time slot that falls into our 2.3 ethical standpoint of no sittings to be booked within 6 months of each other.  

 

1.15 All clients must be 18+ any client wishing to book under this age MUST be accompanied by an adult/guardian during the sitting. 

 

1.16 The named booking must match the client attending the sitting UNLESS the appointed reader has been notified otherwise. This may reflect in such cases as a gift voucher or online purchase for a loved one. Shall the client wish to book a sitting in their details for ANOTHER individual, the client must inform the appointed reader and Casey Mackey before the sitting commences. Shall this not happen, the reader will have the right to terminate the sitting with NO refund given. 

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Ethics

 

At Psychic Medium Casey Mackey it is our duty to ensure that all clients feel mentally safe, secure, and comforted by the services given. Therefore, these are the ethics we will be following during our practice. 

 

2.1 PMCM(Psychic Medium Casey Mackey) ensure that any readers and tutors who work within this remit of the company are trained to a high standard of delivering sensitive messages and mindfulness of the client and themselves. Our readers & tutors will be providing a service which will leave the client feeling connected and grounded with their loved ones and self. 

 

2.2 Ethically at PMCM we pay attention to our clients’ emotional needs, meaning if we feel that a qualified therapist is best suited for our client at that precise time, we will encourage our client to source this before moving forwards with any readings they have booked.

 

2.3 At PMCM we advise for sittings to be at LEAST 6 months apart from their previous booked sitting. 

 

2.4 Shall a client feel that their appointed reader was rude or unprofessional then the client will be able to make a formal complaint to Casey@psychicmediumcaseymackey.com where the issue will be investigated and a follow up will be given by the CEO Casey Mackey herself. 

 

2.5PMCM encourages all readers and tutors to continually develop their skillset, gifts, and therapy studies so our clients can receive a balanced yet ethical standard of practice.

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We look forward to seeing you in your appointments and sessions.